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DESCRIPTION:Click for Latest Location Information: http://semtech2011.semanticweb.com/sessionPop.cfm?confid=62&proposalid=4133\nOptimizing a customer oriented business requires real time contextual customer knowledge across all business channels. Plus it should factor in relevant social and competitive forces. And this knowledge must be used to guide the outcome of each business transaction. In complex, customer-centric businesses such as Telecommunications, Health Care, and Financial Services, the business needs to understand how every action affects the profitability of the business. Systems must holistically know what?s going on in real time, determine the meaning of these activities, decide what to do, and then take the optimal action to maximize profit and customer satisfaction.  The result is complete awareness of the business theater.\nSuch systems are proactive, predictive, personalized, and optimized for each individual customer. And they can scale to billions of activities a day. Amdocs has accomplished this objective with real-time semantic technology, capable of directly driving the largest businesses in the world. The results can be amazing, including massive cost reductions improvements in customer care, better retention, up selling, and resource utilization. Bottom line profitability is improved, top line expansion is realized. Perhaps more important, the agility to accommodate business change and to differentiate is unprecedented.
DTSTART:20110607T083000
SUMMARY:The Next Generation Consumer Business ? Semantically Enabled for Real-Time Intelligence
DTEND:20110607T095959
LOCATION: See Description
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